• Be prepared mentally for possible violence.
  • Anger need not escalate to violence, nor does it constitute immediate danger.
  • Respond in a calm, lowered tone of voice. Angry reactions will only make you a combative opponent.
  • Listen to the individual, and do not interrupt to argue.
  • Keep your distance.
  • Avoid crowds or distractions.
  • Watch for non-verbal signals warning of potential violence. For example, clenched fists.
  • Agree with what you can of their statement, and explain your position.
  • Set a time for a later conference if needed.
  • End the conversation respectfully.