Laptop Program FAQ

General Questions:

Are there any additional fees?
Yes, Students will be charged a 1 time fee of $450 for a laptop and $400 for an iPad.

Who is eligible for the program?

Any student that registers for 3 hours of academic credit.

What do the Colleges recommend?

  • Gary E West College of Business students are recommended to have a laptop.
  • College of Education students are recommending students to have an iPad Air.  This includes Art Education, Music Education, and Music Performance
  • All other majors in the College of Sciences, College of Liberal Arts, College of Arts and Communications, the School of Professional Studies and the Graduate School have a choice between a laptop and an iPad Air.

Who is required to sign up for the program?

All students are not required to sign up, but the following majors are required to be prepared for their academic workload.

  • College of Business majors
  • Education majors

All other students are not required to sign up.

What is the value of having a university laptop?
As a student you are not only receiving a laptop, you are receiving a piece of equipment to help you succeed in your career. Also, you will have support from the university for your technology needs. As a parent, you will not have to worry about your child’s technology needs; the university is taking on that responsibility.

What type of laptop will I receive?
It varies from each year, students will receive a Windows-based notebook with a 15-inch or larger screen.

What type of iPad will I receive?
Students signing up for an iPad will receive an iPad Air.

Do I need to purchase additional software?
The computers will have productivity software and antivirus software installed before being distributed to the students.  After receiving the laptop and your email address you can connect to Microsoft Office 365 at no cost.

What accessories should I purchase?
Although not required, the university highly recommends an accessory package that includes a carrying case, security lock, surge suppressor, flash drive, and insurance (homeowner’s or renter’s rider).   Additional recommended items include a USB mouse, blank DVD/CD discs, a color printer, paper, print cartridges, USB cable, and a wireless router for the dorm room.  Some of these items are available on campus through the WLU book store.  Please call the book store at 1(304)336-8211 to check availability of items.  The university highly recommends students receiving the iPad2 purchase an accessory package that includes screen protectors, a case, a dock, a keyboard, and insurance (homeowner’s or renter’s rider).

Do I own the equipment I receive from the laptop program?

Yes, once you receive the laptop or iPad Air, you own the equipment.  The University will not refund the fee once you take possession of the device on  Sunday August 23rd.

Where do go if I have a software or hardware problem?
The Laptop Support Center is located in the East Wing of Main Hall, Room B-39.  Your equipment is university property and you will receive priority service.  Hours of operation for the Laptop Support Center are Monday through Friday, 8 a.m.-4 p.m.



Apple IPad FAQ:

What sort of coverage do I have for my IPad?
Apple covers any manufacturer defects that affects the IPad straight out of the box. If it arrives with a faulty power cord and won’t charge, or doesn’t even start at all, Apple will replace the parts needed for you.

What do I do about updating it throughout the year?
You are responsible for all software updates on the IPad. Your professor will tell you which apps you will need.

How long does the warranty last?
It is a 1 year manufacturers warranty.

I’ve lost my IPad! Now what?
If you’ve installed the “Find my iPhone” app, it will also find your iPad. Using that app should pinpoint where your iPad has gone.

My screen broke. Am I covered?
Unfortunately not. The cracked screen would fall under accidental damage, and is not covered by the warranty.

For more information, please follow the link below: